Iwataya IWATAYA Fukuoka Mitsukoshi MITSUKOSHI

Iwataya Mitsukoshi privacy policy

Basic policy

Personal information (personal number is excluded.that Iwataya Mitsukoshi, Kyushu communication service, love life, Isetan Mitsukoshi Holdings Ltd. and the group companies (called "our group" collectively as follows) take from customer We strongly recognize that) which "personal information" means as follows is important property of customer and are thinking that protection of personal information is important social duty in operation.
We will meet trust of customer and expectation by our group manages personal information appropriately and using along use purpose definitely.
In addition, our group performs the following approaches about personal information protection according to the basic policy mentioned above.

Approach about personal information protection

  1. The observance such as laws and ordinances
    • Our group observes guidelines that Personal Information Protection Law or other laws and ordinances concerned, personal information protection Committee or each ministries and government offices establish and industry guidelines on dealing with personal information of customer.
  2. About the acquisition of personal information
    • When I take personal information from customer, our group states use purpose clearly to customer, and they will have consent from customer. In addition, personal information to take leaves for only for thing necessary for the achievement of use purpose and minimum personal information.
    • Our group shall take personal information from customer using appropriate means such as the customer Cards en quete Internet, postcard at membership application form, store such as Cards member, M eye point member and does not do the acquisition by unjust means.
  3. About the use of personal information
    • Our group shall use only within the clear use purpose from in range of use purpose that had you consent or the acquisition situation on using personal information and does not do the use beyond range of use purpose that had customer consent except legal case beforehand.
    • Within the use purpose, we may use personal information jointly between our group to offer general service to customer in our group.
  4. About safety management measures of personal information
    • We devise personal information handling official regulations (called "handling official regulations" as follows) our group establishes voluntary standard of the acquisition of appropriate personal information and the use and applies this fairly and to manage personal information severely, and ethics to prevent loss, destruction, manipulation of unauthorized access, personal information to personal information and leak establish concrete rule.
    • Our group appoints personal information manager each section based on handling official regulations and plans maintenance of the organization system to manage personal information safely.
    • We manage personal information of customer severely by our group building personal information protection management system, and improving this continuously, and and precautionary measures that are necessary and appropriate to prevent loss, destruction, manipulation, leak of unauthorized access, personal information to personal information take safety measures.
    • Employee, dispatch staff, parttimer trains education about personal information protection based on handling official regulations for all employees, and our group plans common knowledge thorough and performs supervision that is necessary and appropriate so that safety management of personal information is planned.
    • We perform necessary and appropriate supervision for trust so that safety management of personal information is planned when our group entrusts third party with the handling of personal information of customer.
    • We act as our group to keep personal information of customer in the correct and latest state in the range necessary for the achievement of use purpose.
  5. About offer to third party of personal information
    • When our group corresponds to any of the following or they disclose personal information of customer to third party or they do not provide except legal case.
      (1)When there is consent of customer
      (2)When, based on rule of various laws and ordinances concerned, disclosure, offer are demanded from public institutions
      (3)When it is necessary for protection of human life, body or property, and it is difficult to get consent of customer
      (4)When when country or local public entity carries out public office work, it is necessary to cooperate, and trouble might go for accomplishment of the office work concerned by getting consent of customer
      (5)When we disclose personal information to third party or we provide after having processed not to be able to identify individual
      (6)When, with merger, spin-off, succession of business by reason of business transfer and others, we contribute to the other party of the business concerned and the person concerned
    • When we disclose personal information of customer to third party and provide based on (1) - (6), we perform decision about the handling of personal information between the third party concerned and shall make sure of personal information protection as things mentioned above.
  6. About notice, disclosure, correction, suspension of use purpose of personal information
    • When disclosure, correction, suspension of notice of use purpose of personal information or personal information is hoped for, customer copes with our group immediately in each following inquiry window as far as it is rational and necessary. (in addition, case and expense burden to be accompanied by constant limitation on customer may be necessary.)
  7. About reviews such as privacy policies
    • Our group plans review and improvement that are continuous so that effective and appropriate operation is done continuously about this privacy policy, handling official regulations or other official regulations concerned and safety management system. When we revise this privacy policy, privacy policy after revision is applied from day of publication of revised edition.

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About use purpose of personal information

  • In our group, we use personal information to take from customer for the following purpose.
    1. For sales promotion such as product, service information, living information, information for various special treatments (including sending with e-mail).
    2. For duties handling of order, hold, sales processing, repair processing, future handing over, delivery, after-sale service about sale service.
      (please note that case that included thing left behind or case that you cannot send on due date accompany the duties processing mentioned above and include case that you judged when it is necessary of notification.)
    3. To use for plan, development of market research, data analysis and product, service.
    4. For service offer for M eye point members.
  • We add to personal information of customer for personal information, and personal information that we acquired through customer indirectly is included in personal information of family or personal information of the destination.

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About the joint use of personal information

  • Our group uses personal information jointly between our group.
  • When our group uses personal information jointly, they use within the use purpose mentioned above.
  • Items of personal information to use jointly in our group are as follows.
    1. Information about attributes such as full name, sex, the date of birth, address, phone number, e-mail address, the office.
    2. Information about contract contents, product purchase histories such as enrollment day, use brand name, use amount of money, the payment number of times.
    3. Point grant information of M eye point member, use information, information about balance information and others point.
    4. In addition, information that customer gave agreement to about using jointly.

In the joint use in our group, Isetan Mitsukoshi Holdings Ltd. manages with responsibility about the personal information concerned.

  • About notice of use purpose of personal information, procedures such as disclosure, correction, suspension of personal information and inquiry
    • When notice of use purpose of personal information, disclosure, correction, suspension of personal information are requested, we would appreciate your applying by our group predetermined bill. For more details, please confirm at inquiry window.
      In addition, in disclosure request of notice of use purpose of personal information or personal information, we will have fee 500 yen about one request. In addition, please note that you take the actual expenses separately when you notify by mail.

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Inquiry window

Iwataya Mitsukoshi
・Iwataya [time in] From 10:00 to 20:00 TEL: 092-721-1111 (Main)
・Fukuoka Mitsukoshi [time in] From 10:00 to 20:00 TEL: 092-724-3111 (main)
・Iwataya Kurume [time in] From 10:00 to 19:00 TEL: 0942-35-7111 (main)
※Store holiday is excluded

The October 1, 2010 enforcement
April 1, 2014 revision
May 30, 2017 revision

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Basics of internal control systems construction
About policy
Privacy Policy


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